*Please note that subscriptions cannot be cancelled until after the first recurring charge. If you are unable to cancel your subscription and need assistance, please contact us at customerservice@gradyscoldbrew.com
Delivery Schedule:
You can find a list of upcoming deliveries in your customer portal (Manage Subscriptions > Delivery Schedule.) The dates you see are when the order will be placed. Once the order is placed, it will be shipped within 1-3 business days at which time you will receive a shipping confirmation.
Skipping Delivery:
You can skip an upcoming delivery if your heart so desires. In your customer portal click Manage Subscriptions > Delivery Schedule > Skip (for the date you would like to skip order.) Or, reach out to us via Live Chat or our customer service email at customerservice@gradyscoldbrew.com.
Next Shipment:
In your customer portal click Manage Subscriptions > Edit to see the date of your next shipment. This date reflects when your next order will be placed, not the ship date. To change, click Change the next shipment date. Once order is placed, it will be shipped within 1-3 business days, at which time you will receive a shipping confirmation. If you have any questions about your next shipment feel free to reach out via our Live Chat or email us at customerservice@gradyscoldbrew.com.
Quantity:
If you would like to update your quantity, or change any other aspect of your subscription reach out to us directly at customerservice@gradyscoldbrew.com.
Payment Method:
You can update your payment method at anytime. In your customer portal, proceed to Manage Subscriptions > Edit > Update Payment Information.
Promotional Codes do not apply to subscriptions, unless otherwise stated.
